53 lines
1022 B
YAML
53 lines
1022 B
YAML
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spec_type: service_level
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name: Service Level Agreements
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version: "1.0"
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sla:
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availability: 99.9%
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support_response:
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critical: 15 minutes
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high: 1 hour
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medium: 4 hours
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low: 24 hours
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slo:
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- name: API Availability
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target: 99.95%
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measurement: uptime_percentage
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window: 30 days
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- name: API Latency (p99)
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target: 500ms
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measurement: response_time_p99
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window: 1 hour
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- name: Error Rate
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target: 0.1%
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measurement: error_percentage
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window: 1 hour
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- name: Throughput
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target: 10000 rps
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measurement: requests_per_second
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window: 1 minute
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sli:
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- name: request_latency
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type: histogram
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good_events: latency < 200ms
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total_events: all_requests
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- name: availability
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type: ratio
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good_events: successful_requests
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total_events: all_requests
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- name: error_rate
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type: ratio
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good_events: non_error_requests
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total_events: all_requests
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error_budget:
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monthly_budget: 43.2 minutes
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alerting_threshold: 50%
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