spec_type: service_level
name: Service Level Agreements
version: "1.0"

sla:
  availability: 99.9%
  support_response:
    critical: 15 minutes
    high: 1 hour
    medium: 4 hours
    low: 24 hours

slo:
  - name: API Availability
    target: 99.95%
    measurement: uptime_percentage
    window: 30 days
    
  - name: API Latency (p99)
    target: 500ms
    measurement: response_time_p99
    window: 1 hour
    
  - name: Error Rate
    target: 0.1%
    measurement: error_percentage
    window: 1 hour
    
  - name: Throughput
    target: 10000 rps
    measurement: requests_per_second
    window: 1 minute

sli:
  - name: request_latency
    type: histogram
    good_events: latency < 200ms
    total_events: all_requests
    
  - name: availability
    type: ratio
    good_events: successful_requests
    total_events: all_requests
    
  - name: error_rate
    type: ratio
    good_events: non_error_requests
    total_events: all_requests

error_budget:
  monthly_budget: 43.2 minutes
  alerting_threshold: 50%